Alerts

Alert management allows a user to create new exception types, organization exception types, queues, and exception routing rules.

Exception types are maintained at the Hub level and contain information such as which queue the exception is assigned to, the default priority of the exception, and the high priority threshold. The lower the priority number, the higher the alert’s priority is. The high priority threshold value is used to determine what alerts are of a high priority. Any alert with a priority number lower than that of the high priority threshold is considered high priority.