Alert Management
Alert management allows a user to create new exception types, organization exception types, queues, and exception routing rules.
Exception types are maintained at the Hub level and contain information such as which queue the exception is assigned to, the default priority of the exception, and the high priority threshold. The lower the priority number, the higher the alert’s priority is. The high priority threshold value is used to determine what alerts are of a high priority. Any alert with a priority number lower than that of the high priority threshold is considered high priority.
Configuring Alerts
An alert is a message directed to a user or an alert queue about a transaction that needs manual intervention.
Procedure
From the tree in the application rules side panel, choose Alert Exception Type.
Alert Record
No standard Event & Alert Record can be defined but some information is typically regarded.